At Teleflorist, we fully recognise the critical importance of safe and punctual delivery for your order. This article is dedicated to addressing situations where your order has been returned to the depot and outlining the subsequent steps we take to ensure a successful delivery.
Delivery to a Secure Location:
Our dedicated couriers always make every effort to leave your bouquet in a secure and appropriate location at the delivery address. Nevertheless, there may be instances where this is not feasible due to various factors, such as unavailability or the absence of a suitable location. In such cases, we take the proactive step of returning the bouquet to our depot to guarantee its safety until the next delivery attempt.
Next-Day Delivery Attempt:
Upon the bouquet's return to our depot, our dedicated team promptly schedules the next delivery attempt for the next working day. This careful planning ensures that your bouquet reaches its intended recipient as swiftly as possible, maintaining our commitment to timely and reliable delivery. Your satisfaction remains our top priority, and we appreciate your understanding and cooperation in these circumstances.